Call answering service are virtual receptionists that take your incoming business calls. They answer using your business name, follow a script you provide and share call details with you in real-time. Some call answering services even offer a range of other features like dispatching and online order handling, live chat support, appointment scheduling and product support. This makes them the complete solution for your entire inbound client communication.
They are a great fit for businesses that receive a high volume of customer calls but can’t always be available to take them in person. They are ideal for e-commerce stores, event planners and medical practices as well as anyone who wants to reduce the number of interruptions they get throughout their day.
It’s important to find a provider that understands your industry and can deliver the level of service that suits you. Look for a flexible price structure where you only pay for the minutes they process, rather than for every call, message or patching minute. You also want a provider that allows you to cancel the service whenever you choose.
You’ll also need to decide whether you want the service to have a local phone number for your area, or a national one which will appeal to a wider audience. Some providers will allow you to select your own greetings and phrases, which helps maintain the professionalism that you would expect from a professional business. And don’t forget to test the answering service yourself, ensuring that they are able to meet your expectations, and can handle the types of calls you need them to handle. call answering service